Terms and conditions
Terms and Conditions
1. Introduction
Welcome to ROBENSA! These Terms and Conditions govern your use of our website and your interactions with our products. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our website.
2. Returns and Exchanges
2.1 Returns: We accept returns within 14 days of the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging along with the receipt.
2.2 Exchanges: We offer exchanges within 14 days of the date of purchase. You can exchange an item for a different size or color, subject to availability.
2.3 Return Shipping: The cost of return shipping will be borne by the customer. We recommend using a trackable shipping service to ensure the safe return of your item.
2.4 Refunds: Shipping and related expenses will not be refunded in the case of a return or exchange.
3. Product Availability
While we strive to maintain accurate product listings, availability may change without notice. We reserve the right to discontinue or modify any product at any time without liability.
4. Pricing and Payment
4.1 Pricing: All prices on our website are listed in the currency specified. Prices are subject to change without notice.
4.2 Payment: We accept various payment methods, including credit cards and PayPal. Payment is processed securely, and your information is protected.
5. Shipping
5.1 Shipping Costs: Shipping costs are calculated based on the destination and weight of the items in your order. These costs will be displayed during the checkout process.
5.2 Delivery Time: Estimated delivery times are provided during the checkout process and are subject to change based on shipping carriers and circumstances beyond our control.
5.3 Customs: Any customs fees, Taxes or governmental expenses generated by the country law of the customer will be the customer responsibility.
6. Intellectual Property
6.1 Copyright: All content, including images, text, and logos, on our website is the property of ROBENSA and is protected by copyright laws.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Governing Law
These terms and conditions are governed by the laws of State of Qatar, and any disputes will be subject to the exclusive jurisdiction of the courts in State of Qatar.
9. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at
+974-44-800-849 / +974-500-50-352
Thank you for your Trust